Karpet: Betrouwbare Tapijten of Problemen Achteraf? Ontdek de Reviews!

Went into the Benton branch on Saturday, and the member of staff ( I apologise I can’t remember her name) was so helpful, polite, friendly & not pushy. She enabled me to choose a carpet relatively stress free (1000’s to choose from) and sort days out for fitting & with help to move bedroom furniture as I can’t do it. Although I don’t have the carpet yet, if that goes as great as my showroom experience- I’d have no hesitation to go back.

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Susan F 8 maanden geleden

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Fantastic service from Shaun in the Hexham branch. Its been a long project renovating my house over the last 18 months. Shaun has diligently and caringly helped in what has sometimes been difficult decisions. He's a great asset to Karpet Mill.

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Christine 2 jaar geleden

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Ik heb onlangs mijn tapijt bij Karpet 24 gekocht en ik kan zeggen dat het een geweldige ervaring was! Het bestellen van het vloerkleed was super eenvoudig en ze hadden veel verschillende opties om uit te kiezen. De prijzen zijn ook echt laag in vergelijking met andere winkels die ik heb bezocht. Wat me opviel is dat, zelfs met de lage prijzen, de kwaliteit van het tapijt fantastisch is. Ik had geen idee wat ik kon verwachten voor deze prijs, maar ik werd aangenaam verrast door de zachtheid, kleurintensiteit en duurzaamheid van het product. De levering was ook supersnel - zoals beloofd kwamen ze de volgende dag aan! Alles verliep soepel zonder problemen of complicaties. Ik ben zo blij met mijn nieuwe tapijt en zal zeker weer bij Karpet 24 bestellen als ik op zoek ben naar goedkoop tapijt!

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Milo van Dommelen 2 jaar geleden

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Well, where to begin, I could write a book so far since our first dealings with this company on 13th May. We ordered 2 bedroom carpets and had booked 2 days apart for fitting to ensure we could remove/replace furniture for a smooth process, only on the first day the fitters were a bit dense and it turned out they’d come with the larger of the two rooms carpet and fitted it into the smallest room! Yes you have read this correctly! Not being a carpet fitter myself my husband and I did wonder how there was so much waste! At this stage we were not remotely aware of what was about to unfold 2 days later, anyway 2 days later and 2 new different fitters turned up with the smaller carpet and took one look at the large bedroom and scratched their heads then rang the store then seemed annoyed and a little amused at the same time, well you’d think it isn’t rocket science to work out you’ve brought the wrong carpet for the wrong room and then proceed to fit it but, apparently it is🤷‍♀️ the fitters rang the store, and it was established the said cock up, “oh we think your gonna get a heated call from the Mrs” they said, they were full of apologies and said good luck dealing with Steve as he’s an absolute piece of work! This did not bode well hearing this at all😳 The manager Steve at the Kingston Park store did not offer any form of apology and was curt and rude and said he couldn’t do anything that day as they didn’t have the carpet in stock, (despite the salesman saying on the day of purchase they always had this one in stock and it was only the staircase carpet that had to be specially ordered in!) His response being “what do you want me to do, make one for you “ at which point after being very calm I detonated, he advised the carpet would have to come from Wales overnight and he’d “try” and get us sorted for the Friday, I had to stop myself from saying ooh that’s a bit drastic the sheep will still be in the field surely they even need more advance warning (at this point impromptu unpaid leave had to be booked in) to use the word incompetence is actually rather mild Now to move onto the saga of the staircase, bearing in mind the salesman on the 13th May advised he would ring when the staircase carpet was delivered into store and arrange a fitting date (which he duly did so on the 21st May and booked us in for the 9th June) well you guessed it, here we are with no carpet fitted and cock ups galore yet again, as according to the call from Steve the manager on Tuesday 8th June, the carpet was not in store !!!!! He promised faithfully he’d ring on the Thursday 10th with an update of when the carpet would be in, still waiting for this call to happen In the meantime, apart from the deposit no further monies have exchanged hands, and after ringing around other well known carpet companies who have been well established a lot more years than Karpet Mills (since 2013) it would seem this company have a reputation that precedes them, always unable to guarantee booking days as fitters let them down so much, this actually correlates with what the 3 sets of fitters had to say about the manager at the Kingston Park store, going on to say he talks/treats the fitters like absolute dirt, so many fitters being self employed get their work elsewhere as they don’t need the grief and pittance of pay. So anyone with an ounce of common clearly can see through the lies here and know that my carpet is sat at the store’s warehouse but they can’t get any fitters to do their jobs for them, the manager has lying off to a fine form suffice to say if there were an Olympic category for it I’d certainly enter him for it 🙄 Suffice to say I will now be cancelling the remaining order and taking my business elsewhere, which is a shame because I was then going to give them business for a hallway/kitchen/living room/dining room! And the 2 bedrooms have been superbly done I will also repost this on Trustpilot as anyone with an ounce of common sense can see the company seem fond of deleting the bad reviews, as the percentage of good/bad reviews do not add up THIS WAS ORIGINALLY POSTED ON 12th JUNE AND TAKEN DOWN BY KARPET MILLS !!!!!

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Trudy Sweeney 3 jaar geleden

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Purchased new lino for our kitchen from karpet mills in Hexham. The floor needed levelled prior to fitting so karpet mills organised for ply to be put down. The fitter put a screw through a water pipe which wasnt noticed until a week or so later when the lino started to lift. This has caused substantial damage to our kitchen floor, the whole kitchen will likely have to come out to replace the floor and pipework. We reported this to the branch manager and were told in no uncertain terms that they would not be entertaining this as it was somehow our fault as we didnt explain to the fitter there was pipes there. Kitchen=pipework. They are the most unprofessional, rude and uncaring company we have ever had the displeasure of dealing with and i would avoid at all costs. They will happily take your money and then leave you in limbo.

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Graeme 4 jaar geleden

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Avoid this company. Terrible attitude from their staff (we had one fitter storm off in a strop because we asked him to wear a mask due to my pregnancy). They also managed to mess up fitting our bathroom flooring twice, leaving it in a horrible state. Glue all over the flooring, sealing not finished, lumps under the flooring and ruined our skirting. Don’t waste your time with them you’ll just end up having to fix whatever they ruined.

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Ashleigh McClellan 3 jaar geleden

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Went into the Benton branch on Saturday, and the member of staff ( I apologise I can’t remember her name) was so helpful, polite, friendly & not pushy. She enabled me to choose a carpet relatively stress free (1000’s to choose from) and sort days out for fitting & with help to move bedroom furniture as I can’t do it. Although I don’t have the carpet yet, if that goes as great as my showroom experience- I’d have no hesitation to go back.

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Susan F 8 maanden geleden

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Fantastic service from Shaun in the Hexham branch. Its been a long project renovating my house over the last 18 months. Shaun has diligently and caringly helped in what has sometimes been difficult decisions. He's a great asset to Karpet Mill.

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Christine 2 jaar geleden

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This is the third time we’ve bought from KarpetMills and the service has been exceptional every time. From the initial selection right through to the fitting everything has been spot on even though this last experience was during the lockdown. The sales staff, especially the two Davids, couldn’t have been more helpful. Thank you.

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Diane Wallace 3 jaar geleden

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