Quiksilver: Heerlijke Ontwerpen of Frustrerende Service: Klopt Dit Echt?
Mijn indruk van Quiksilver
Eigenlijk zijn de reviews over Quiksilver best gemengd. Ik heb zelf een keer een super tof surfshirt gekocht dat echt goed zat en snel werd geleverd, wat natuurlijk altijd fijn is. Maar daarna kreeg ik ook een keer een broek met een misprint, en dat retourproces was echt een nachtmerrie. Het kostte me meerdere keren contact op te nemen voordat ik eindelijk een terugbetaling kreeg. Het zou echt helpen als Quiksilver hun kwaliteitscontrole wat strakker aanpakt en het retourbeleid duidelijker maakt. Ook zou de klantenservice vriendelijker en sneller kunnen reageren op vragen en klachten. Aan de positieve kant heb ik wel genoten van hun mooie designs en de gratis verzending, dus met wat verbeteringen kunnen ze echt top zijn.De door ons geselecteerde videos.
Nieuwste reviews
If I could give 0 I would
If I could give 0 I would. There is NO customer service. I got delivery address wrong, realised immediately and sent messages that still after many days haven’t been answered. They have ignored everything I said and posted it to the wrong place. I will never shop from them again
Very slow dispatch and delivery, bad Customer Service
While the quality of the products are good and they are quite exceptional value when on sale, the overall logistics and customer service has a lot to be desired. First, don't believe any of the shipping dates and dispatch dates on their website. Mine was only dispatched 4 days after it was indicated on the website. Delivery was quick - sent via Royal Mail 48 (so within 2 days arrival). Customer Service was diabolical. When I contacted them, they did respond quickly, but don't have the power at all to cancel orders once they're placed! So moral of the story, if you order here, be prepared for a long delay, and not being able to cancel your order. You're warned!
Poor quality and customer service and will not you unsubscribe …
Bought two different back packs for school - both broke within 6 months. Customer service poor. And worst of all they will not let you unsubscribe from their incessant emails. Complete breach of customer law. Don’t bother. Poor quality for price. Not what they used to be.
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Slechtste reviews
Ski coat arrived with a large hole in…
Ski coat arrived with a large hole in the sleeve. Not what I expect for £125. I am still trying to sort out a refund that does not involve me paying the return postage. Customer service is poor and responses are slow. So disappointed with this company
If I could give 0 I would
If I could give 0 I would. There is NO customer service. I got delivery address wrong, realised immediately and sent messages that still after many days haven’t been answered. They have ignored everything I said and posted it to the wrong place. I will never shop from them again
Order number 8724851still not arrived 4 weeks after purchase
I have purchased from Quiksilver 100’s of times over the years. I placed an order on December 28th and still have not received anything just like everyone else. I was given a DPD tracking number and they have not even received the item. I was told they would be shipping from the 15/01/21 still received nothing! I have emailed them 5 and I keep receiving automated emails. It states to reply to the email if not satisfied and an operative will respond, however you just receive the same automated email. I have tried calling them you are on hold for 5mins then it cuts you off. I hate to give a 1 star review as I love their gear, but the service has been shocking. Maybe this collective highlight of their terrible service may shock them into doing something to rectify it. In the mean time I will wait for my order
Beste reviews
Great quality clothing items.
Great quality clothing items. Royal mail stupidly left the first part of the order hanging out of the letter box, even though it was only shorts and a tee which could have easily been posted through properly. The items were not recieved as someone had clearly stolen them! Emailed quicksilver and they resolved the issue with a refund very quickly. Great customer service albeit the actual issue not being their fault directly!
I ordered a T-Shirt and some stickers…
I ordered a T-Shirt and some stickers on Quiksilver.co.uk on 15th May and used the Standard Shipping (3-5 working days) service. My order arrived on the 20th meaning it took around 2 working days plus the weekend. When my order arrived, the T-shirt and stickers were right and it also came with extra stickers! Overall a pleasant experience! Also in terms of returns in the UK, they provide free Royal Mail returns so do not worry about items being incorrect or not fitting well.
Excellent Online Experience
I made a large, online order of twelve items and there was an error in the size of one shirt. It was very easy to navigate the process to bring this to Quiksilver's attention and the problem was addressed promptly to my satisfaction within 24 hours. A followup email was sent to ensure I was completely satisfied.
